Support
Get support from people who know your studio
Work with a support team that keeps the context and gives every issue a clear next step.
Open a case from inside Yoga Sync whenever something needs an answer. The case shows its next step, and a person replies to a new case by the end of the next business day.
The short version
Open a case in Yoga Sync whenever you need help, and a person replies by the end of the next business day.
A person works support cases weekdays, 9 a.m. to 7 p.m. Eastern, and invited early studios can also reach the founders by phone in those hours.
Can't sign in? Send a request from this page instead.
Opening a case
Open a case whenever you need help
A case keeps your question in one place, tied to your studio, and a person replies to a new case by the end of the next business day.
Open it in Yoga Sync
Open a support case in the product whenever you need help.
See the next step
The case shows what happens next, so you can see where it stands.
One place for it
Every reply and the next step stay on the case, tied to your studio.
When a person answers
Know who answers, and when
The hours and the reply time are published, with their date. These terms are as of October 2, 2026.
A person, weekdays
A person works support cases weekdays, 9 a.m. to 7 p.m. Eastern, and replies to a new case by the end of the next business day.
Founders by phone
For your first eight weeks, an invited early studio can call the founders directly, in the same hours. A missed call is returned within four support hours.
Outside those hours
A case opened outside those hours gets its reply by the end of the next business day.
Without signing in
Send a support request from here
This form emails your request to Yoga Sync's support inbox.